Shipping & Returns

SHIPPING & DELIVERY

When will I receive my order? 

  • Mainland Portugal: Orders confirmed and paid for by 3 pm on a working day will be delivered by 7 pm the following working day, for items in stock. 
  • Mainland Spain: Delivery within 24 to 48 working hours, for items in stock. 
  • Orders paid via Multibanco Reference will be shipped after payment confirmation, which may take up to 7 days. 
  • Pre-order or pre-launch items have specific delivery times indicated on the product page. 

Deliveries are made on working days, between 9 am and 7 pm. 

If your order includes items with different delivery times (e.g. in-stock and pre-order products), the longer delivery time will apply. 

My order is delayed. What should I do? 

If you do not receive your order within 3 working days after payment confirmation, please contact us through the available means listed here. We will do our best to ensure your order arrives as quickly as possible. 

How can I track my order? 

Track your order using the shipping number provided in the shipping confirmation email. Open the link in the email and enter the shipment number in the field for “Não assinante” > “Núm. Expedição/refª” > “Enviar”  (“Non-subscriber” > “Shipment/ref. No.” > “Submit”). 

What are the shipping costs? 

Shipping is free for all orders to mainland Portugal and mainland Spain. 

Can I choose the delivery date and time? 

It is not possible to choose the delivery date and time. If the delivery is unsuccessful, the courier will contact you to arrange a more convenient delivery date. 

Do you ship outside Mainland Portugal and Mainland Spain?

Yes! If you'd like to place an order for another country, please contact us directly. We'll be happy to find a solution to ensure your order reaches you.

RETURNS & EXCHANGES

Can I return an item? 

Yes, you can return any item purchased from our store within 30 days of receipt, provided that the item: 

  • Is in the same condition as when it was sent; 
  • Has not been washed, worn, or shows any signs of use; 
  • Is complete (if part of a set/pack, the entire set must be returned); 
  • Is returned in its original packaging, including any accessories or gifts; 
  • Is not personalised or custom-made. 

How do I return an item? 

  1. Access your customer account by clicking on the second icon in the top right corner (on desktop) or the last icon in the bottom right corner (on mobile devices); 
  2. Enter the email used to make the purchase; 
  3. You will receive a one-time access code via email to access your orders; 
  4. Select the order and the item(s) you wish to return; 
  5. Click on "Request return"; 
  6. Fill in the required details and confirm by clicking "Request return" again; 
  7. You will receive a confirmation email, and your return will be reviewed; 
  8. If your return is approved the collection of the items will be scheduled at the address provided during the purchase. 
  9. Once we receive the items at our facilities, they will be inspected to ensure they meet the specified return conditions. 
  10. If the items meet the return conditions your return will be accepted, and the refund will be processed. 
  11. If the items do not meet the return conditions the refund will not be issued, and the items will be sent back to the address provided by the customer, unless otherwise agreed. 

Are there any costs for returning a product? 

Returns are free if the issue is due to After Hall (e.g. defective or incorrect item). Otherwise, if the return is accepted, a fee of €5.00 will be deducted from the refund to cover return shipping costs. 

Can I exchange an item? 

We do not offer direct exchanges. If you wish to receive a different item, you must return the unwanted item and place a new order. 

Do I need to print a return label? 

No, you do not need to print any label to return any item.  

I received the wrong size/finish or the incorrect item. What can I do? 

If you received an incorrect item, you can return it for free within 30 days of receiving it. The item must remain intact until it is replaced with the correct one. 

Can I return items that were gifted to me by someone else? 

If you wish to return an item that was a gift, you will need to contact the person who made the purchase so they can initiate the return process.