How do I place an order? 

To place an order, follow these steps: 

1. Select the desired item by clicking on the product name; 
2. Add it to your cart by clicking "Add to cart"; 
3. After adding the item, a cart preview will appear, allowing you to proceed to checkout, view your cart, or continue shopping; 
4. To finalise your purchase, click on "CHECKOUT"; 
5. Fill in the required details and choose your payment method; 
6. If you have a discount code, enter it at this stage; 
7. Confirm all the information and click on "Place my order"; 
8. Depending on the chosen payment method, enter the necessary details to process the payment; 
9. After completing the process, you will see an order summary and receive a confirmation email. We recommend keeping this email for future reference. 

How can I check the status of my order? 

You can check your order status by accessing your customer account. Click on the second icon in the top right corner (desktop devices) or the last icon in the bottom right corner (mobile devices). Enter the email used during the purchase, and you will receive a one-time access code via email to view your order history and their statuses. 

Can I cancel or modify my order after payment? 

Yes, as long as the order has not yet been dispatched. To cancel, please contact us through the available means listed here. If cancellation is no longer possible, you may proceed with a return once the order is delivered. 

Can I change the delivery or billing address? 

If your order has not yet been dispatched, please contact us through the available means listed here. We will do our best to make the necessary changes. 

Can I reserve one or more items to buy later? 

It is not possible to reserve items. However, you can choose payment via Multibanco Reference, which reserves stock for 24 hours. If payment is not completed within this period, the order will be cancelled. You can also add items to your Wishlist to purchase them later, but please note that this does not guarantee a reservation. 

How do I know my purchase has been completed? 

You will receive a confirmation email for both the order and payment at the email address provided during the purchase. 

I haven’t received my order confirmation email. What should I do? 

Check your spam folder. If the email isn’t there, please verify with your bank to ensure the payment was processed. If the issue persists, contact us and send proof of payment to our customer support at apoioaocliente@afterhall.pt. 

Can I place an order over the phone or via email? 

We do not accept orders by phone or email, as this would involve sharing sensitive data, potentially compromising your security. However, we are available to assist with any difficulties. Visit our Contact Us page for more information. 

What payment methods are accepted? 

We accept the following payment methods: 

• Debit or credit card (Visa, Mastercard, American Express, and UPI); 
• PayPal; 
• MB Way; 
• Multibanco Reference. 

How can I pay with a debit or credit card? 

Select the "SIBS GATEWAY 2.2" payment method at checkout. After confirming your details, you will be redirected to the SIBS payment page. Select "Bank Card", enter the requested details, and click "Confirm". 

How can I pay with PayPal? 

Select the "PayPal" payment method at checkout, enter your PayPal account details, and complete the purchase. 

How can I pay with Multibanco Reference? 

Select the "SIBS GATEWAY 2.2" payment method at checkout. After confirming your details, you will be redirected to the SIBS payment page. Select "Multibanco" and then "Generate Reference". You have 24 hours to complete the payment. If payment is not made within this period, the order will be cancelled. Payment confirmation is automatic, so you do not need to send proof of payment. 

How can I pay with MB Way? 

Select the "SIBS GATEWAY 2.2" payment method at checkout. After confirming your details, you will be redirected to the SIBS payment page, where you should select "MB Way". Enter the mobile number linked to your MB Way account and authorise the payment within the MB Way app within 4 minutes. If the payment is not authorised in this time, the order will be cancelled. 

How will I receive my invoice?

All orders include a printed invoice. If you require a digital copy, please contact us.

Are my payment details secure? 

Yes, we work with partners that use real-time fraud monitoring and management systems, ensuring a high level of security. Additionally, we protect your data through encryption using HTTPS. After Hall does not store or have access to your payment details, only the confirmation of the payment. 

In which currency can I pay? 

Orders are processed in Euro (€). If your account is in another currency, the exchange rate will be determined by your bank or PayPal, not After Hall. 

I'm having trouble making a payment. What should I do? 

Please check that all the information entered is correct. If the problem persists, contact us through the available means listed here. 

When will I receive my order? 

• Mainland Portugal: Orders confirmed and paid for by 3 pm on a working day will be delivered by 7 pm the following working day, for items in stock. 
• Mainland Spain: Delivery within 24 to 48 working hours, for items in stock. 
• Orders paid via Multibanco Reference will be shipped after payment confirmation, which may take up to 7 days. 
• Pre-order or pre-launch items have specific delivery times indicated on the product page. 

Deliveries are made on working days, between 9 am and 7 pm. 

If your order includes items with different delivery times (e.g. in-stock and pre-order products), the longer delivery time will apply. 

My order is delayed. What should I do? 

If you do not receive your order within 3 working days after payment confirmation, please contact us through the available means listed here. We will do our best to ensure your order arrives as quickly as possible. 

How can I track my order? 

Track your order using the shipping number provided in the shipping confirmation email. Open the link in the email and enter the shipment number in the field for “Não assinante” > “Núm. Expedição/refª” > “Enviar”  (“Non-subscriber” > “Shipment/ref. No.” > “Submit”). 

What are the shipping costs? 

Shipping is free for all orders to mainland Portugal and mainland Spain. 

Can I choose the delivery date and time? 

It is not possible to choose the delivery date and time. If the delivery is unsuccessful, the courier will contact you to arrange a more convenient delivery date. 

Do you ship outside Mainland Portugal and Mainland Spain?

Yes! If you'd like to place an order for another country, please contact us directly. We'll be happy to find a solution to ensure your order reaches you.

How do discount codes work? 

Discount codes are offered through campaigns, collaborations, or previous purchases, and provide benefits like discounts when applied at checkout. 

How do I apply a discount code? 

Enter the code in the "DISCOUNT CODE" field during checkout. Enter the code exactly as you received it, including letters, numbers, and any special characters. 

Can I use multiple discount codes or combine them with other campaigns? 

No, discount codes cannot be combined with other promotions or with each other. 

I forgot to enter my discount code at checkout. What can I do? 

Unfortunately, if you did not apply the code during checkout, it cannot be used for that order. You may use it for a future purchase, provided it is still valid. 

Can I return an item? 

Yes, you can return any item purchased from our store within 30 days of receipt, provided that the item: 

• Is in the same condition as when it was sent; 
• Has not been washed, worn, or shows any signs of use; 
• Is complete (if part of a set/pack, the entire set must be returned); 
• Is returned in its original packaging, including any accessories or gifts; 
• Is not personalised or custom-made. 

How do I return an item? 

1. Access your customer account by clicking on the second icon in the top right corner (on desktop) or the last icon in the bottom right corner (on mobile devices); 
2. Enter the email used to make the purchase; 
3. You will receive a one-time access code via email to access your orders; 
4. Select the order and the item(s) you wish to return; 
5. Click on "Request return"; 
6. Fill in the required details and confirm by clicking "Request return" again; 
7. You will receive a confirmation email, and your return will be reviewed; 
8. If your return is approved the collection of the items will be scheduled at the address provided during the purchase. 
9. Once we receive the items at our facilities, they will be inspected to ensure they meet the specified return conditions. 
10. If the items meet the return conditions your return will be accepted, and the refund will be processed. 
11. If the items do not meet the return conditions the refund will not be issued, and the items will be sent back to the address provided by the customer, unless otherwise agreed. 

Are there any costs for returning a product? 

Returns are free if the issue is due to After Hall (e.g. defective or incorrect item). Otherwise, if the return is accepted, a fee of €5.00 will be deducted from the refund to cover return shipping costs. 

Can I exchange an item? 

We do not offer direct exchanges. If you wish to receive a different item, you must return the unwanted item and place a new order. 

Do I need to print a return label? 

No, you do not need to print any label to return any item.  

I received the wrong size/finish or the incorrect item. What can I do? 

If you received an incorrect item, you can return it for free within 30 days of receiving it. The item must remain intact until it is replaced with the correct one. 

Can I return items that were gifted to me by someone else? 

If you wish to return an item that was a gift, you will need to contact the person who made the purchase so they can initiate the return process. 

How will I receive my refund? 

The refund will be processed using the same payment method you used for your order unless otherwise agreed. 

When will I receive my refund? 

The refund will be processed once the returned item has been received and accepted, which may take up to 10 working days. This timeframe may vary, depending on the payment method used. 

Do I need a customer account to place an order? 

No, you can place an order as a guest. 

How do I create a customer account at After Hall? 

To create an account, click on the second icon in the top right corner (desktop) or the last icon in the bottom right corner (mobile) and enter an email address to associate with your account. You will receive a one-time access code via email. There is no need to create a password, as access to your account is always done through these codes, ensuring greater security. 

What are the benefits of having a customer account? 

With a customer account, you can enjoy a faster checkout process thanks to pre-saved information (such as your delivery and billing address), keep your Wishlist updated, and gain access to exclusive promotions and campaigns for registered customers. 

I placed an order as a guest. Can I add it to my account? 

Unfortunately, it is not possible to associate orders made as a guest with an existing customer account. 

Are my personal details secure? 

Yes, After Hall uses data encryption to ensure the security of your personal information. We do not share data with third parties, except where necessary to process payments and deliveries. 

Can I delete my customer account? 

Yes, if you wish to delete your customer account, please contact us through the available means here. Please note that deleting your account will result in losing access to all associated benefits, as well as any saved information on the After Hall store (email, addresses, orders, etc.).