Alternative Dispute Resolution

Alternative Dispute Resolution offers mechanisms that allow consumers and businesses to resolve consumer disputes in a faster, simpler, and more cost-effective manner, without resorting to the courts. 

If you are not satisfied with the purchase of a product or service from our website, or with the solution we have provided to resolve your issue, you may contact one of the following Alternative Dispute Resolution entities, which can assist you in presenting your case: 

CNIACC – National Centre for Information and Arbitration of Consumer Disputes 
Rua D. Afonso Henriques, 1 
4700-030 Braga 
Telephone: +351 253 619 107 
E-mail: geral@cniacc.pt
Website: https://www.cniacc.pt/pt/
 

CIMAAL – Centre for Information, Mediation, and Arbitration of Consumer Disputes in the Algarve 

Edifício Ninho de Empresas, Estrada da Penha 
8005-131 Faro 
Telephone: +351 289 823 135 
E-mail: apoio@consumidoronline.pt / cimaal@mail.telepac.pt
Website: http://www.consumidoronline.pt/
 

CACRC – Centre for Arbitration of Consumer Disputes in the Coimbra Region 
Av. Fernão Magalhães, n.º 240, 1º 
3000-172 Coimbra 
Telephone: +351 239 821 690  
E-mail: geral@centrodearbitragemdecoimbra.com
Website: http://www.centrodearbitragemdecoimbra.com
 

CACCL – Centre for Arbitration of Consumer Disputes in Lisbon 
Rua dos Douradores, 116, 2º 
1100-207 Lisboa 
Telephone: +351 218 807 030  
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Website: www.centroarbitragemlisboa.pt
 

CICAP – Consumer Information and Arbitration Centre of Porto 
Rua Damião de Góis, 31 – Loja 6 
4050-225 Porto 
Telephone: +351 225 508 349 
E-mail: cicap@mail.telepac.pt
Website: www.cicap.pt

 
TRIAVE – Centre for Arbitration of Consumer Disputes of Ave, Tâmega, and Sousa 
Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães 
Telephone: +351 253 422 410 
E-mail: triave@gmail.com
Website: www.triave.pt

 
CIAB – Centre for Information, Mediation, and Arbitration of Consumer Disputes (Consumer Arbitration Court) 

Braga:
Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) 
4700 - 030 Braga  
Telephone: +351 253 617 604  
E-mail: geral@ciab.pt
Website: www.ciab.pt
 
Viana no Castelo:
Av Rocha Paris, nº 103 (Edifício Vila Rosa)  
4900 - 394 Viana do Castelo 
Telephone: +351 258 809 335 
E-mail: ciab.viana@cm-viana-castelo.pt
Website: www.ciab.pt

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For more information about Alternative Dispute Resolution mechanisms, please visit https://meiosral.justica.gov.pt/